Barrier-Free Travel in Zurich

Public Transportation
The barrier-free use of public transportation is of key importance to transportation companies. Step-free vehicles are indicated on the digital departure display boards by means of a wheelchair symbol. 

The SBB online timetable displays all accessible connections (train, bus, streetcar, boat, and cable car). In many cases, it is possible to board and alight independently or with the assistance of railway staff. For non-accessible connections, SBB offers an assistance service. This service can be booked at least one hour in advance via the SBB Contact Center Handicap.

The SBB Inclusive app provides visual, digital, and audio customer information from stations and long-distance trains directly on your smartphone. This makes traveling easier for people with visual or hearing impairments.

The ZVV offers a shuttle transportation service for stops with no step-free access and where ramps cannot be used for boarding and alighting. The shuttle service replaces the non-step-free part of the journey on public transportation and should be booked at least 2 hours in advanc
Further Information

Private Transportation
For people who travel by car and are dependent on a wheelchair, the website, rollstuhlparkplatz.ch, provides information on the number and exact location of public parking spaces for persons with disabilities. 

Boat Trips
All vessels operated by the Lake Zurich Navigation Company (ZSG), with the exception of the River Limmat boats, are accessible by wheelchairs with a maximum width of 80 cm. This includes access to the saloons and outside areas on the main deck (2nd class). All the steam and motor vessels, except for the MS Bachtel and the River Limmat boats, include disabled passenger restrooms. Wheelchair access is possible at all landing stages with staff assistance.
Further Information

Arrival and Departure via Zurich Airport
People who require assistance when traveling are requested to inform the travel agent or airline when booking their flight or at least 48 hours prior to departure. 
Further Information 

Eurokey
Eurokey gives people with physical disabilities exclusive access to elevators, lifting platforms, changing rooms, and restrooms. The key can be ordered by all authorized persons. The associated app displays all the Eurokey locations. 
Order the Eurokey Here
Eurokey App for Apple iOS
Eurokey-App for Android

Ginto
The ginto app provides accessibility information for locations within Switzerland.
To ginto
App for Apple iOS
ginto App for Android

Claire & George
The private non-profit foundation is a vacation placement service for hotel stays in Switzerland for people with reduced mobility. It helps with booking accommodation, coordinates possible care services during the stay, and organizes barrier-free transportation.
Further Information

Tourist Information
The staff at the Tourist Information provide professional and multilingual advice to guests day after day. Thanks to its ground-level location in the main concourse at Zurich Main Station, the Tourist Information is easily accessible. One counter can also be lowered to cater to the needs of guests in wheelchairs. In addition, the Zurich AI Guide is available on the website around the clock.

Guided City Tours
Generally speaking, most tours offered by Zürich Tourism are barrier-free. To be on the safe side, the Tourist Information staff will be delight to advise you. There are also special tours for people with visual impairments.

Kayak Rental
The Rapperswil-Jona Canoe Club offers special seats that enable people with a physical impairment to explore the lake in a kayak together with a companion.